Return/Refund Policy

Return Policy

All products manufactured by NisimĀ® International are covered by our money back guarantee. If you are not satisfied with any of the products we manufacture for any reason just contact us for a full refund including original shipping charges.

Please note, this guarantee has no time limit, but we do limit the number of bottles you can receive a refund for depending on the product. Please refer to the chart below, these amounts are determined by how long it normally takes to see results. It does not cover items like epilators, shavers, flat irons, pedicure sets, laser combs, waxing kits, hair brushes, combs, heat wraps and bath sets made by a third party. These items are covered by the manufactures warranty. Personal items that have been used can not be returned under any condition unless they have a mechanical defect.

Please also note that if you purchase our products elsewhere you should find out what the vendors guarantee is. We will not accept products back that were bought at another location.

Please contact customer support at 1-800-656-4746 or +1-905-532-0773 to arrange your return.

Product Guarantee

(Bottle limits vary depending on the product)


Guarantee Limit

NewHair Biofactors Shampoo

1 (240ml) bottle or 1 (litre) bottle

NewHair Biofactors Conditioner

1 (240ml) bottle

Hair and Scalp Extract

4 (240ml) bottles

FAST Shampoo

2 (360ml) bottles or 1 (litre) bottle

FAST Conditioner

2 (360ml) bottles or 1 (litre) bottle

Hair Conditioning Masque

1 (200ml) bottle

Kalo Post Epilating Lotion

1 (60ml) bottle

Kalo Post Epilating Spray

1 (120ml) bottle

Kalo Ingrown Hair Treatment

1 (120ml) bottle

Nisim Styling Spray

1 (150ml) bottle

Nisim Styling Gel

1 (180ml) bottle

Clinical Strength Body Wash

1 (240ml) bottle

Clinical Strength Body Lotion

1 (240ml) bottle

Dermylex Supplements

1 bottle (60 tablets)

Argan Plus Wonder Oil

1 bottle (50 ml)